our ethical statement
All of our relationship and psychosexual counsellors hold professional qualifications, as well as further training in online counselling, and work to the highest ethical standards. We will respect your privacy and culture at all times. Your communications will remain confidential between us, and all records will be destroyed at the end of our work together.
Each of our counsellors follows the ethical guidelines of their professional bodies, and they can provide you with more information on this before you begin working together. Our counsellors are members of the BACP, the Counselling Society, or the UKCP.
Charges are only made for instant chat sessions and for Therapeutic E-mails (TE), which is the main e-mail your counsellor sends in response to your counselling e-mail.
We will always protect your identity and personal details, and the only exceptions to that are where your counsellor believes that there is a serious risk to yourself or others, or when we are compelled by law to reveal information. In the rare event that your counsellor breaks confidentiality, this will be done with your prior knowledge, if it all possible, and only to people who absolutely need to know (for example, doctors). All of our counsellors undertake regular supervision, but they would in no cicumstances reveal the identity of a client to their supervisor.
It is not always possible to know if working online is the most appropriate way for you to receive support. If your counsellor came to believe that face-to-face counsellor would be a better option for you, she would help you to find a counsellor in your local area and continue to support you while you made the change to face-to-face counselling. If your counsellor felt that another online counsellor might be better placed to help you than they were (for instance, because they have a specialised skill or experience) they would suggest a change and support you while you made this change.
Charges are only made for Therapeutic E-mails (TE), which is the main e-mail your counsellor sends in response to your counselling e-mail. You may have a query after reading something in a TE and your counsellor will reply briefly to such an e-mail at no additional charge. Any administrative e-mails are also not charged for.
This website is based in the UK, as are all of our counsellors, and both it and our counsellors are subject to UK law.